I created this page for you to outline how to prepare for your session or class, policies, disclaimers, privacy statement, security, and contact information.
WORKSHOPS & TELESEMINARS:
If you have registered for an online workshop or tele-seminar with me, you will receive an email in just a few minutes containing the ZOOM information as well as any handouts or materials you will need for the class.
All appointments are scheduled in the Eastern Time Zone (EST). You will be given a phone number to call in North America. If you live outside North America, you are responsible for calling me at your expense. The other option is to use ZOOM (audio only—not video). I will provide the necessary information
RECORDING YOUR SESSIONS
I do not record our sessions.
Please come prepared with questions that you have written down and have your list with you. Pick a place prior to your appointment where you will not be disturbed and where you will be comfortable. Also some people like to have something to write with, so they can write down the information they receive from the session.
All information is kept confidential as to create a safe place for you.
INTUITIVE WRITING METHOD APPOINTMENTS
The first thing I do is clear and connect to 100% pure light. I then connects to my Spirit Team , your Guides,and the Guides necessary for our conversation. The first 5-10 minutes or so, I receive and translate the information that I am receiving. Then I share the information with you. At this point in the session, your “job” is to answer yes or no. Then after I receive clearance, I will open the dialogue, and you will be able to ask your questions. In order to stay connected on a soul level rather than physical energy level, I may have to kindly interrupt so that I can re-establish the connection. All information is kept confidential.
Payment must be received 48 business hours prior to scheduled appointment. PayPal is accepted.
CANCELLATIONS and REFUNDS
It takes a lot of loving energy to prepare for a session. If you can’t make your scheduled appointment, please email me 48 business hours in advance to reschedule your session.
- Cancellations less than 48 business hours will be charged for the full appointment fee.
- If you cancel and do not reschedule, there is a $35 service fee.
- For people who don’t show up for their session without giving a 48-business hour notice, your appointment will be cancelled and payment will not be refunded.
CANCELLATIONS FOR ALL TYPES OF COURSES
- 7 days prior to class start, a full refund will be given via check or money order.
- Less than 7 days and once class begins, refunds cannot be honored.
- If you begin the class and decide that you cannot take the class, you may use your payment towards the next class offered but not at a discounted rate.
All services provided by me, Wendy Van de Poll, MS and The Self-Publishing Book Coach, LLC, is to be used by you for education, spiritual, and/or religious purposes only.
Also note, since I am not a medical doctor, psychologist, or veterinarian, I cannot diagnose or prescribe.
Consequently, the information I share is not intended to supersede, or substitute that of a physician, mental healthcare professional, veterinarian, or licensed holistic practitioner. If you have a medical problem, see your physician or other licensed practitioner in your area.
All information that is shared within your appointments is kept confidential in order to create a safe place for you to express your grief, etc.
We DO NOT sell or rent our customer lists or e-mail addresses to other companies. Our e-mail list is maintained by a professional third party company, aWeber, a certified secure company that ensures your privacy. Each time you purchase a product, subscribe to our newsletter, or sign up for any of our free or informational reports or services, your information is added to our main database. Several times each month, we communicate with all individuals on our main database. We absolutely understand that you are busy and promise to only communicate when we have meaningful and important information to share with you. ALL of our emails have a link at the bottom where you can unsubscribe at anytime.
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Our credit card transaction processing is performed through a secure, PCI-compliant company. No credit card information is stored on the server used for our websites.
If you have any questions about your appointment, our privacy statement, our practices, or your dealings with me, Wendy Van de Poll, you can contact me email@example.com
This is the website of Wendy Van de Poll, The Self Publishing Book Coach, LLC
I can be reached via e-mail at firstname.lastname@example.org
For each visitor to my Web page, my Web server automatically recognizes the consumer’s domain name and email address (where possible).
I collect information volunteered by the consumer, such as survey information, purchases and/or newsletter registrations, no information on consumers who browse our Web page.
If you supply me with your postal address or email address on-line you will only receive the information for which you provided us your address.
If you subscribe to my newsletter, your information is completely confidential. I do not give your information to third parties. I will never send out spam. You may opt-out at any time.
Persons who supply me with their telephone numbers on-line will only receive telephone contact from me with information regarding orders they have placed on-line. I never solicit for your business.
With respect to Ad Servers: I do not partner with or have special relationships with any ad server companies.
With respect to security: I have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact me at the above addresses.
Policy on lateness and cancellation: I require a 48-hour notice if you cannot make it to your appointment – if you do not give me sufficient notice, your fee for the appointment will be forfeited. It takes only ONE MINUTE to call or email me to reschedule. I expect you to extend the same courtesy to me that you would to your doctor, hairdresser, lawyer, etc. Understand that when you do not show or call, I cannot make that time available for another client. It is YOUR responsibility to keep track of your appointment.
Disclaimer: This site is for entertainment purposes only. By participating in/reading my service/website/blog/email series, you acknowledge that I am not a lawyer, licensed psychologist, financial advisor, business consultant or health care professional and my services do not replace the care of attorneys, business consultants, financial advisors, psychologists or other healthcare professionals. Pet Loss Grief Support is in no way to be construed or substituted as psychological counseling or any other type of therapy or medical advice. I will at all times exercise my best professional efforts, skills, and care. However, I cannot guarantee the outcome of The Self Publishing Book Coach, LLC efforts and/or recommendations on my website/blog and my comments about the outcome are expressions of opinion only. I cannot make any guarantees other than to deliver the The Self Publishing Book Coach, LLC services purchased as described.
Blog comment policy: all comments are currently open.
Terms and Conditions
BY VISITING https://wendyvandepoll.com, YOU ARE CONSENTING TO OUR TERMS AND CONDITIONS.
The terms “we,” “us,” and “our” refers to The Self Publishing Book Coach, LLC The terms “user,” “you,” and “your” refer to site visitors, customers, and any other users of the site.
The term “personal information” is defined as information that you voluntarily provide to us that personally identifies you and/or your contact information, such as your name, phone number, and email address.
The Self Publishing Book Coach, LLC provides intuitive pet support and animal communication via email, phone or in person. This site also has a blog with related information as well as digital products, classes, books, and courses.
Use of https://wendyvandepoll.com, including all materials presented herein and all online services provided by The Self Publishing Book Coach, LLC, is subject to the following Terms and Conditions. These Terms and Conditions apply to all site visitors, customers, and all other users of the site. By using the Site or Service, you agree to these Terms and Conditions, without modification, and acknowledge reading them.
USE OF THE SITE AND SERVICE
To access or use the Site, you must be 18 years of age or older and have the requisite power and authority to enter into these Terms and Conditions. Children under the age of 18 are prohibited from using the Site.
Information provided on the Site and in the Service related to pet loss grief and digital products and other information are subject to change. The Self Publishing Book Coach, LLC makes no representation or warranty that the information provided, regardless of its source (the “Content”), is accurate, complete, reliable, current, or error-free. The Self Publishing Book Coach, LLC disclaims all liability for any inaccuracy, error, or incompleteness in the Content.
PERSONALLY IDENTIFIABLE INFORMATION
We may process certain data about your usage of our website and services. This may be personally identifiable information such as your first name, last name, username, or date of birth. We may process contact data such as your email address, billing address, or telephone number. We may process information about your financial data such as credit card numbers and items purchased. We may process usage data such as your ISP address, browser type, operating system, length of visit, time zone setting and location, and other technology devices you may be using. We may also process information around logins and passwords for user accounts. We may also process data around receiving marketing communications from us and our third parties and your communication preferences.
Personally Identifiable information you provide us is only used to deliver services and products, process your payments, and register you as a customer. It is also used for our newsletter, which is delivered twice a month. The service we use is ConvertKit. For newsletters, there is always an unsubscribe button on each email, making it easy for you to unsubscribe at any time you wish.
The information you provide is used to process transactions, send periodic emails, and improve the service we provide. We do share your information with trusted third parties who assist us in operating our website, conducting our business and servicing clients and visitors. These trusted third parties agree to keep this information confidential. Your personal information will never be shared with unrelated third parties. Your information is never shared with third parties for marketing purposes.
We will retain your personally identifiable information for as long as your account is active or as needed to provide you with our products and services. If you wish to cancel your account or request that we no longer use your information to provide you with our products, newsletters, and services, please contact us at email@example.com. However, in some cases, we may need to retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.
ANALYTICS + COOKIES
We use Google Analytics to track and collect anonymous analytics information. If you want to opt-out, please visit this page to learn how.
We maintain security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no exchange of data over the Internet can be guaranteed as 100% secure. While we make every effort to protect your personal information shared with us through our Site, you acknowledge that the personal information you voluntarily share with us through this Site could be accessed or tampered with by a third party. You agree that we are not responsible for any intercepted information shared through our Site without our knowledge or permission. Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner.
VISITOR’S GDPR RIGHTS
According to the GDPR a “data subject” is defined as an identifiable natural person. A natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as: a name, an identification number, location data, or online identifier. Alternatively, they may be identified by reference to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person. A data subject may be of any age or nationality.
As a data subject, within the European Union, you are entitled to certain rights under the General Data Protection Regulation (GDPR).
Those rights include:
You have the right to be informed with respect to your personally identifiable information (PII) retained by the Company. As such, you may request access to your data that the Company stores and the rights to either correct or erase your personal data.
We will retain any personally identifiable information you choose to provide to us unless: (a) you request for us to delete the information, (b) we stop using our existing data providers, or (c) at Company’s discretion, we decide to remove the data.
You have the right to seek restrictions on the processing of your data.
You have the right to object to the processing of your data and the right to the portability of your data.
You have the right to withdraw consent provided to the Company concerning the processing of your personal data, as well as the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.
You have the right to not be subjected to automated decision-making via pre-ticked boxes, additions to our email marketing lists and the like.
You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.
We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us by way of downloading a lead magnet, webinar, freebie or any other traditional list building methods.
UPDATING YOUR INFORMATION
You may access and correct your personal information and privacy preferences by contacting us via email at firstname.lastname@example.org
In order to use the Service, you may be required to provide information about yourself including your name, email address, username and password, and other personal information. You agree that any registration information you give to The Self Publishing Book Coach, LLC will always be accurate, correct, and up to date. You must not impersonate someone else or provide account information or an email address other than your own. Your account must not be used for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction.
You may use the Site and Service for lawful purposes only. You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate, non-commercial purposes only. You shall not post or transmit through the Site any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane, or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law.
We may be legally required to disclose your Personally Identifiable Information, if such disclosure is required by subpoena, law, or other legal process; necessary to assist law enforcement officials or government enforcement agencies; necessary to investigate violations of or otherwise enforce our Legal Terms; necessary to protect us from legal action or claims from third parties including you and/or other Members; and/or necessary to protect the legal rights, personal/real property, or personal safety of The Self Publishing Book Coach, LLC, our Users, employees, and affiliates.
REFUSAL OF SERVICE
The Services are offered subject to our acceptance of your order or requests. I reserve the right to refuse service to any order, person or entity, without the obligation to assign reason for doing so. No order is deemed accepted by us until payment has been processed. I may at any time change or discontinue any aspect or feature of the Site or Service, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.
I will email you to confirm the placement of your order and with details concerning product delivery. In the event that there is an error in this email confirmation, it is your responsibility to inform me as soon as possible.
CANCELLATIONS, REFUNDS & RETURNS
I offer no refunds for any service, class, or digital product. If you need to cancel an appointment, I require a 48-hour notice. If you do not provide a 48-hour notice, your fee for the appointment will be forfeited. Please note: gift certificates must be used within a year of purchase. There are no refunds for digital products, email sessions, services, books, etc.
I endeavor to describe and display the Service as accurately as possible. While I try to be as clear as possible in explaining the Service, please do not accept that the Site is entirely accurate, current, or error-free. From time to time I may correct errors in pricing and descriptions. I reserve the right to refuse or cancel any order with an incorrect price listing.
MATERIAL YOU SUBMIT TO THE SITE
You shall not upload, post or otherwise make available on the Site any artwork, photos, or other materials (collectively “Materials”) protected by copyright, trademark, or other proprietary right without the express written permission of the owner of the copyright, trademark, or other proprietary right, and the burden of determining that any Materials are not so protected rests entirely with you. You shall be liable for any damage resulting from any infringement of copyrights, trademarks, or other proprietary rights, or any other harm resulting from such a submission. For all Materials submitted by you to the Site, you automatically represent or warrant that you have the authority to use and distribute the Materials, and that the use or display of the Materials will not violate any laws, rules, regulations, or rights of third parties.
INTELLECTUAL PROPERTY RIGHTS TO YOUR MATERIALS
I claim no intellectual property rights over the material you supply to The Self Publishing Book Coach, LLC. You retain copyright and any other rights you may rightfully hold in any content that you submit through the Site or Service. Content you submit to The Self Publishing Book Coach, LLC remains yours to the extent that you have any legal claims therein. You agree to hold The Self Publishing Book Coach, LLC harmless from and against all claims, liabilities, and expenses arising out of any potential or actual copyright or trademark misappropriation or infringement claimed against you. By posting material on the Site, you grant us a worldwide, non-exclusive, irrevocable license to use the material for promotional, business development, and marketing purposes.
OUR INTELLECTUAL PROPERTY
The Site and Service contain intellectual property owned by The Self Publishing Book Coach, LLC, including trademarks, copyrights, proprietary information, and other intellectual property. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the Site or Service Content or intellectual property, in whole or in part, without our prior written consent. We reserve the right to immediately remove you from the Service, without refund, if you are caught violating this intellectual property policy.
I may at any time amend these Terms and Conditions. Such amendments are effective immediately upon notice to you by me posting the new Terms and Conditions on this Site. Any use of the Site or Service by you after being notified means you accept these amendments. I reserve the right to update any portion of our Site and Service, including these Terms and Conditions, at any time. I will post the most recent versions to the Site and list the effective dates on the pages of our Terms and Conditions.
LIMITATION OF LIABILITY
YOU AGREE THAT UNDER NO CIRCUMSTANCES SHALL I BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR ANY OTHER DAMAGES ARISING OUT OF YOUR USE OF THE SITE OR SERVICE. ADDITIONALLY, The Self Publishing Book Coach, LLC IS NOT LIABLE FOR DAMAGES IN CONNECTION WITH (I) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, DENIAL OF SERVICE, ATTACK, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE; (II) LOSS OF REVENUE, ANTICIPATED PROFITS, BUSINESS, SAVINGS, GOODWILL OR DATA; AND (III) THIRD PARTY THEFT OF, DESTRUCTION OF, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF YOUR INFORMATION OR PROPERTY, REGARDLESS OF OUR NEGLIGENCE, GROSS NEGLIGENCE, FAILURE OF AN ESSENTIAL PURPOSE AND WHETHER SUCH LIABILITY ARISES IN NEGLIGENCE, CONTRACT, TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY. THE FOREGOING APPLIES EVEN IF The Self Publishing Book Coach, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN THE DAMAGES. IN THOSE STATES THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR THE DAMAGES, OUR LIABILITY IS LIMITED TO THE FULLEST POSSIBLE EXTENT PERMITTED BY LAW. IN NO EVENT SHALL The Self Publishing Book Coach, LLC CUMULATIVE LIABILITY TO YOU EXCEED THE TOTAL PURCHASE PRICE OF THE SERVICE YOU HAVE PURCHASED FROM The Self Publishing Book Coach, LLC, AND IF NO PURCHASE HAS BEEN MADE BY YOU The Self Publishing Book Coach, LLC CUMULATIVE LIABILITY TO YOU SHALL NOT EXCEED $100.
THIRD PARTY RESOURCES
The Site and the Service contain links to third party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content, or policies of third party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with The Self Publishing Book Coach, LLC. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources. Some blog posts may contain affiliate links (ex: from Amazon.com), which may give a small compensation to The Self Publishing Book Coach, LLC.
What’s an affiliate link? If you click on a link that I’ve provided, it might be a link to someone who will give me a commission if you buy something from their site. That means that I might get paid if you click on that link. And the reason why I’m telling you this is because I want to be upfront with you, and because it’s illegal not to. (So, you know, right side of the law and all.)
You shall indemnify and hold me harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments, and expenses, as well as third party claims and causes of action, including, without limitation, attorney’s fees, arising out of any breach by you of any of these Terms and Conditions, or any use by you of the Site or Service. You shall provide me with such assistance, without charge, as I may request in connection with any such defense, including, without limitation, providing us with such information, documents, records, and reasonable access to you, as we deem necessary. You shall not settle any third party claim or waive any defense without our prior written consent.
EFFECT OF HEADINGS
The subject headings of the paragraphs and subparagraphs of this Agreement are included for convenience only and shall not affect the construction or interpretation of any of its provisions.
ENTIRE AGREEMENT; WAIVER
This Agreement constitutes the entire agreement between you and The Self Publishing Book Coach, LLC pertaining to the Site and Service and supersedes all prior and contemporaneous agreements, representations, and understandings between us. No waiver of any of the provisions of this Agreement by The Self Publishing Book Coach, LLC shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by The Self Publishing Book Coach, LLC.
All notices, requests, demands, and other communications under this Agreement shall be in writing and properly addressed as follows:
The Self Publishing Book Coach, LLC
Wendy Van de Poll
GOVERNING LAW; VENUE; MEDIATION
This Agreement shall be construed in accordance with, and governed by, the laws of the State of New Hampshire as applied to contracts that are executed and performed entirely in New Hampshire. The exclusive venue for any arbitration or court proceeding based on or arising out of this Agreement shall be Carroll County, New Hampshre. The parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement by mediation, which shall be conducted under the then current mediation procedures of The CPR Institute for Conflict Prevention & Resolution3 or any other procedure upon which the parties may agree. The parties further agree that their respective good faith participation in mediation is a condition precedent to pursuing any other available legal or equitable remedy, including litigation, arbitration, or other dispute resolution procedures.
RECOVERY OF LITIGATION EXPENSES
If any legal action or any arbitration or other proceeding is brought for the enforcement of this Agreement, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of this Agreement, the successful or prevailing party or parties shall be entitled to recover reasonable attorney’s fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.
If any term, provision, covenant, or condition of this Agreement is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.
These Terms and Conditions bind and inure to the benefit of the parties’ successors and assigns. These Terms and Conditions are not assignable, delegable, sublicenseable, or otherwise transferable by you. Any transfer, assignment, delegation, or sublicense by you is invalid.
We update this policy from time to time by publishing a new version right here on our website.
Check this page occasionally to ensure you are happy with any changes to this policy.
Got questions about this policy? Contact us at email@example.com
Updated: December 18, 2018